Melek Privacy Policy

1. Introduction

Melek respects the privacy of users and clients, and recognizes the importance of protecting the information collected about them. We have established procedures that ensure the responsible processing of your personal data.

This privacy policy explains how we collect, share and process personal data, and how you can exercise your privacy rights.

Melek uses information from our interactions with you and other customers, as well as third parties, to help us achieve our goal of providing the highest quality products and services.

2. How we process your personal data

All our activities are based on strict ethical principles and we are committed to protecting the privacy of all customers and users of our websites. For this reason, the way we collect and store information, including personal data, depends on how our website and related services are used. We do not collect any sensitive personal data about you.

Below you can read about the different processing activities that Melek can carry out using your personal data.


2.1 Collection of data through your interaction with us

Various technologies may be used on our websites, email, and advertising services to improve them, make them more efficient and secure, and enhance your user experience. Such technologies may lead to personal data being collected automatically by us. Some examples of these technologies are cookies and communication with the server. The provision of your personal data for this purpose is not a contractual requirement but will be treated as part of our web services. If you choose not to apply these technologies, Melek may not be able to provide you with all relevant website functionality, which may affect your experience with the websites.

2.2 Customer satisfaction surveys

We may ask you to complete surveys that we use to personalize your experience with Melek and for research purposes, in order to improve our overall customer experience and increase your satisfaction.

2.3 Direct marketing

With your permission, we may contact you directly using the information you have provided to us (for example, by email, text messages, phone calls or other electronic means) for the purposes of marketing, advertising (for example, newsletter ), personalized offers and market analysis.

  • Contact information

Contact information may include: first name, last name, and email address.

  • Account information provided by you

Personal data provided by you at the time you registered for a Melek account, as well as any additional account information provided by you, when you create a wish list or save your preferences. This may include: your phone number, billing address, date of birth, as well as gender and jewelry sizes.

3 . Cookie notice

When you visit our website, the site asks your browser to store/access a small piece of data (text file) called a “cookie” on your device to remember information about you, such as your language preference or login information. of session. These cookies are set by us and we call them first-party cookies.

4. Who will your personal data be shared with?

Melek uses service providers who process your personal data on our behalf.

Services provided by third parties may include: authentication, messaging services, delivery services, payment transaction management, payment providers.

These third parties are our data processors and may only process personal data to the extent necessary to provide their services. Our data processors are contractually obliged to treat such information with the strictest confidentiality.

5. Your rights

If any information you have provided to us has changed (for example, if you change your email address or other contact information, or if you want to delete your registration with us), you can notify us by emailing the changes to: info@melekgems .com

In general, you have the following rights:

5.1 Right to rectification and/or deletion of your personal data

You have the right to request the rectification, addition, deletion or blocking of your stored personal data. To do so, please contact us by email.

  5.2 Right to object to the processing of your personal data and cancel your subscription

You have the right to ask us not to process your personal data for marketing purposes.

Emails we send you with newsletters or marketing content include the option to unsubscribe following the instructions indicated in the email . If you do not wish to receive emails from us and want to withdraw your consent, you can simply click on the unsubscribe hyperlink and we will stop sending you emails.


6. Changes to this notice

Melek regularly reviews our privacy notice to keep it up to date and comply with privacy and data protection principles. This privacy notice may be amended from time to time to keep pace with new Internet-related developments and opportunities. Any changes we make to our privacy notice in the future will be posted on this page and, where appropriate, notified to you by email.